Returns & Support

If something is wrong with an order, contact Velvet Viesta through the Contact page and include your order number and a description of the issue.

Before sending anything back

Please contact us first. Return eligibility and the correct return instructions must be confirmed before an item is sent back.

Damaged or incorrect orders

If an item arrives damaged or does not match the order, include clear details in your support request so the issue can be reviewed.

Specific return terms may depend on the item. The applicable instructions will be provided when a return is approved.